We will normally send out all our parcels by DHL / Fedex. Under special requests, we can send through other methods assigned by customers. But no matter which way we use to send your order, the safety of the parcel is our #1 priority. So should you receive a parcel and found the parcel to be broken from the appearance, please take photos and videos instantly as proof.
We can only start to prepare the products once the accounting department confirms your payment is being received in full.
Kindly note that our legal entity is Wheelchair88 Ltd and our central bank account is located in HSBC Bank Hong Kong. Other than that we accept Credit Cards, Paypal, and Payoneer.
Cancellation & Refund Policy (Before the parcel is sent):
We hope you will not cancel any order because we probably spent 2-3 days preparing your order, and the credit card or payment gateway already charged us their handling fee. Therefore cancellation of the order would cost you some finance charges. (NOT from us, but your credit card or the payment gateway company).
Should you want to cancel an order before our shipment notice, we will return your paid amount minus necessary finance charges. That is because credit card charges of 3% are not reversible under the credit card company policy. PayPal charges are even higher, which is 3.5%.
Should you want to cancel an order after the shipment is sent, you will have to bear the cost of delivery and return.
Return & Refund Policy (After the parcel is sent out):
- After we send out the parcel and should you decide to return the item within 7 days upon this parcel’s arrival at your doorstep, please contact our sales representative and they will assist you with all the details.
- Please ensure the product is intact like new (No damage, no scratches, no dirt).
- You must keep the original packaging for the protection of the product upon return.
- All items are to be returned back to our Malaysia warehouse by our courier partner DHL/Fedex at an excellent rate.
- There will be a re-stocking fee charged to you which will cover the freight cost and finance charges involved.
- Upon receipt of the item, we will process the refund.
Hong Kong has been a reputable trading hub with a long history and it is being recognized internationally. As we are a Hong Kong-registered company, we comply with the law of Hong Kong.