WARRANTY POLICY
We take pride in offering excellent after-sales services and have earned the trust of countless customers worldwide through our commitment to being a responsible supplier.
Warranty of Foldawheel Power Chair & Standing Wheelchairs:
Structure Frame (5 years)
We ensure our frames are built with high-quality materials and craftsmanship, avoiding low-quality components. Many of our customers have been using our products for over 10 years, a testament to our commitment to durability and reliability.
Motors, Controller Module, Charger (2 years)
If any issues arise, we provide brand-new replacement parts instead of repairing old electronics, and we cover the shipping costs for replacements within the warranty period. Please note that defective parts must be returned to us for analysis and improvement. Failure to do so will result in the replacement being treated as a new purchase or voiding the warranty of the complete product.
Battery (1year)
While most companies offer a maximum of 6 months of battery warranty, we extend it to 1 year. Our Li-ion battery packs are designed for longevity, with 95% of our customers using the same battery for over 5 years, and some even up to 8 years. To ensure the battery’s longevity, it’s essential to charge it at least twice a week. Failure to do so will void the warranty, as neglecting to charge the battery is considered “Negligence Damage,” which is not covered under our warranty.
Wear & Tear Parts (None)
Wear and tear of the following parts depend on user care and maintenance, and therefore are not covered under warranty. However, we offer these parts at very reasonable prices:
- Storage or Travel Bag
- Armrest Pad (Avoid peeling or scratching during use)
- Cables (Avoid clamping during folding or transport)
- Nuts & Bolts (Tighten screws regularly as needed)
- Tires & Bearings (Avoid prolonged exposure to the sun)
- Backrest & Seat Cushion (Clean regularly for hygiene)
Warranty of Mobility Scooters, Other brands of Power Wheelchairs & Manual Wheelchairs:
One-year warranty for the whole product, except the wear & tear parts mentioned above.
Transfer of Ownership
Should the original buyer transfer the ownership of that chair to others within the warranty period, need to update the details of the new user to us to continue the warranty.
WARRANTY Disclaimer
The warranty only covers NON-DELIBERATE OR NON-ACCIDENTAL Damage. Damages caused by user negligence, accidental damages, intentional or not, are not covered under warranty. Products that have been subjected to negligence, abuse, improper storage or handling, improper operation, any modifications, or misuse are not covered by the warranty. Any damage caused by improper usage or normal wear and tear is not covered, and you should not use the Warranty Claim. If you’re sure you need to file a warranty claim, kindly provide as much information as you can about the issue.
Should your product have a problem, don’t worry. Kindly provide us with photos and videos to indicate the problem, which will help us identify the situation faster. If photos or videos are not provided, warranty parts will not be provided for free. Mutual understanding is always needed to be fair to both parties.
Service & Maintenance:
Wheelchair88’s products require very little maintenance. Still, it is crucial to perform regular maintenance & upkeep of the wheelchair for longevity. Even a little cleaning now and again will go a long way to keeping your wheelchair looking & functioning like new, and we highly recommend it.
If you need help, the first step is to shoot a short video indicating the problem and then contact us through our official website wheelchair88.com. You may also drop us an email to the customer service that you communicated with, and they will assist you effectively.